Privacy Policy

Last Updated: November 2024

Link-crater respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

Information You Provide

When you interact with our services, you may provide us with:

• Contact details including name and email address
• Travel preferences and requirements
• Communication records from enquiries and correspondence
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information including browser type and operating system
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Personalise your experience and tailor recommendations
• Improve our website and service offerings
• Send relevant communications about our services with your consent
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary to fulfil a contract with you or take steps at your request before entering a contract
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: When we need to comply with a legal requirement

Data Sharing

We do not sell your personal information. We may share your data with:

• Partner travel operators to facilitate bookings you request
• Service providers who assist our business operations under strict confidentiality agreements
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary based on the type of data and its purpose.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise any of these rights, please contact us using the details below.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or your personal data, please contact:

Link-crater
42 Harbour View Terrace
Sydney, NSW 2000
Australia
Email: [email protected]