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Contact Us

We look forward to helping you plan your Australian adventure

Office Address

42 Harbour View Terrace
Sydney, NSW 2000
Australia

Email

[email protected]

We respond to all enquiries within 24 hours

Office Hours

Monday to Friday
9:00 AM - 6:00 PM AEST

Closed on Australian public holidays

Visit Our Office

Our Sydney office is located in the historic Rocks district, just moments from Circular Quay and the iconic Sydney Opera House. If you prefer to discuss your travel plans in person, we welcome appointments during office hours.

The office sits within a heritage sandstone building that once served as a maritime warehouse. Today it houses our team of travel specialists along with an extensive library of Australian travel resources.

Getting Here

The nearest train station is Circular Quay, approximately five minutes walk. Several bus routes service the area, and paid parking is available at nearby commercial facilities.

Historic sandstone buildings in Sydney Rocks district

Before You Reach Out

Booking Enquiries

For booking enquiries, we recommend using the booking form on our homepage. This ensures your request reaches the appropriate specialist immediately and allows us to respond with relevant options quickly.

Go to Booking Form

General Questions

For general questions about our services, destinations, or travel planning approach, email is the most efficient contact method. Our team monitors incoming messages throughout business hours.

Response Times

We aim to respond to all enquiries within one business day. During peak seasons, response times may extend slightly, but we prioritise ensuring each enquiry receives thoughtful attention rather than rushed replies.

For urgent matters regarding active bookings, travellers receive a dedicated contact number in their pre-departure documentation.

Frequently Asked Questions

How far in advance should I book?

We recommend booking at least three months ahead for standard itineraries. Peak season travel and special experiences may require six months or more notice. Last-minute requests are sometimes possible depending on availability.

Can you accommodate dietary requirements?

Absolutely. We work with all our partner establishments to accommodate dietary restrictions and preferences. Please mention these when submitting your enquiry so we can plan accordingly.

What is your cancellation policy?

Cancellation terms vary depending on the services booked. Full details are provided before confirmation. We strongly recommend comprehensive travel insurance for all bookings.